General Contents

Section
Standard GRI
GRI Content
Page
Commentary/Omission
SDG and Goals
GRI 1: Fundaments 2021
GRI 2 General Contents 2021
Organization profile and Reporting practices
Details of the organization
3
Organization profile and Reporting practices
Entities included in the sustainability report
3
Organization profile and Reporting practices
Reporting period, frequency and point of contact
3
Organization profile and Reporting practices
Restatement of information
3
Organization profile and Reporting practices
External Verification
103
Activities and collaborators
Activities, value chain and other business-related relationships
8
Activities and collaborators
Internal collaborators
56
Activities and collaborators
Workers that are not collaborators
57
Governance
Governance structure and composition
18
16.6
Governance
Nomination and selection of the highest governance body
18
16.6
Governance
President of the highest governance body
18
16.6
Governance
Role of the highest governance body in monitoring impact (risk) management
18
16.6
Governance
Delegation of responsibilities in risk and impact management
18
16.6
Governance
Role of the highest governance body in sustainability reporting
The CSR Regional Committee reports progress to the Board of Directors
Governance
Conflicts of interest
18
16.6
Governance
Communication of concerns
Governance
Collective knowledge of the highest governance body
18
16.6
Governance
Performance assessment of the highest governance body
18
16.6
Governance
Compensation policies
64
16.6
Governance
Process of determining compensation
64
16.6
Governance
Total annual compensation ratio
Strategy, policies and practices
Declaración sobre la estrategia de sostenibilidad
27
Strategy, policies and practices
Políticas de compromiso en conducta de negocio responsable
32
13,2
Strategy, policies and practices
Difusión de políticas
32
Strategy, policies and practices
Proceso de remediación de impactos negativos
32
13,2
Strategy, policies and practices
Mecanismos de asesoramiento y preocupaciones éticas
32
Strategy, policies and practices
Cumplimiento de legislación y las normativas
32
13.2
Strategy, policies and practices
Participación en Asociaciones
93
Stakeholders Participation
Enfoque para la participación de los grupos de interés
94
No agreements are recorded
Stakeholders Participation
Convenios de negociación colectiva
94
GRI 3: Material Issues 2022
97 y 98
GRI 3: Material Issues 2022
97 y 98
GRI 3: Material Issues 2022
Is reported throughout the report

Contents by material

Material
Standard
Content
Page/Response
Ommision/Commentary
SDG and Goals
Ethics and Anti-corruption
GRI 3: Material issues 2021
97
Ethics and Anti-corruption
GRI 205 Anticorrupción 2016
32 y 36
16.5
Ethics and Anti-corruption
GRI 205 Anticorrupción 2016
32
16.5
Ethics and Anti-corruption
GRI 205 Anticorrupción 2016
32
16.5
Ethics and Anti-corruption
GRI 206 Anti-Competitive Behavior 2016
32
16.3
Ethics and Anti-corruption
GRI 405: Diversity and Equal Opportunity 2016
56
5.1, 5.5, 8.5
Ethics and Anti-corruption
GRI 405: Diversity and Equal Opportunity 2016
64
5.1, 8.5, 10.3
Ethics and Anti-corruption
GRI 406: Non-Discrimination 2016
64
5.1, 8.8
Ethics and Anti-corruption
GRI 410: Security Practices 2016
32
16.2
Ethics and Anti-corruption
GRI 415: Public Policy 2016
We make no contributions of any kind togovernmental entities or representatives
16.5
Regulatory Compliance
GRI 3: Material Issues 2021
97
16.3
Corporate Governance
GRI 3: Material Issues 2021
97
Corporate Governance
GRI Sectorial
39 y 41
16.1
Corporate Governance
GRI Sectorial
39
16.1
Corporate Governance
GRI Sectorial
39
Corporate Governance
GRI Sectorial
39
16.1
Economic Performance
GRI 3: Material Issues 2021
97
Economic Performance
GRI 201: Economic Performance 2016
83
8.1, 8.2, 9.1, 9.4, 9.5
Economic Performance
GRI 201: Economic Performance 2016
23
13.1
Economic Performance
GRI 201: Economic Performance 2016
64
8.10
Economic Performance
GRI 201: Economic Performance 2016
No financial support from the government
Economic Performance
GRI 203: Indirect Economic Impacts 2016
50
9.1,9.4
Economic Performance
GRI 203: Indirect Economic Impacts 2016
41
1.2,1.4,8.1,8.3,8.5
Economic Performance
GRI 204: Procurement Practices 2016
36
8.3
Economic Performance
GRI Sectorial
39
Financial Inclusion
GRI 3: Material Issues 2021
97
Financial Inclusion
GRI Sectorial
44
Financial Inclusion
GRI Sectorial
49 y 50
1.4, 8.10, 10.2
Financial Inclusion
GRI Sectorial
41
1.4, 8.10, 10.2
Client Experience
GRI 3: Material Issues 2021
97
Client Experience
GRI 416: Client Health and Safety 2016
52
Client Experience
GRI 416: Client Health and Safety 2016
52
16.3
Client Experience
GRI Sectorial
39
8.10
Client Experience
GRI Sectorial
39
8.10
Client Experience
GRI Sectorial
8
8.10
Client Experience
GRI Sectorial
41
1.4, 8.3, 8.10, 9.3, 10.2, 11.1
Transparency in products and services
GRI 3: Material Issues 2021
97
Transparency in products and services
GRI 417: Marketing and Labeling
52
12.8
Transparency in products and services
GRI 417: Marketing and Labeling
52
16.3
Transparency in products and services
GRI 417: Marketing and Labeling
52
16.3
Transparency in products and services
GRI Sectorial
39
8.10
Transparency in products and services
GRI Sectorial
41
8.10
Transparency in products and services
GRI Sectorial
41
10.5
Data Security (cybersecurity)
GRI 3: Material Issues 2021
97
Data Security (cybersecurity)
GRI 418: Customer Privacy 2016
53
16.3, 16.10
Client privacy (use of the information)
GRI 3: Material Issues 2021
97
Client privacy (use of the information)
GRI 418: Privacidad del cliente 2016
53
16.3, 16.10
Training and development of opportunities (collaborators)
GRI 3: Material Issues 2021
97
Training and development of opportunities (collaborators)
GRI 401: Employment 2016
56
5.1, 8.5, 8.6,10.3
Training and development of opportunities (collaborators)
GRI 401: Employment 2016
56
3.2, 5.4, 8.5
Training and development of opportunities (collaborators)
GRI 401: Employment 2016
56
5.1, 5.4, 8.5
Training and development of opportunities (collaborators)
GRI 404: Training and Education 2016
60
4.3, 4.4, 4.5, 5.1, 8.2, 8.5, 10.3
Training and development of opportunities (collaborators)
GRI 404: Training and Education 2016
60
8.2, 8.5
Training and development of opportunities (collaborators)
GRI 404: Training and Education 2016
60
5.1, 8.5, 10.3
Training and development of opportunities (collaborators)
GRI Sectorial
39
Health and safety of collaborators
GRI 3: Material Issues 2021
97
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
We do not have an occupational safety and health management system according to standardized norms; we do have defined processes and prevention and response measures.
8.8
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
8.8
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
8.8
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
8.8, 16.7
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
8.8
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
3.3, 3.5, 3.7, 3.8, 8.8
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
8.8
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
We do not have an occupational safety and health management system according to standardized norms.
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
The information is not available but is being worked on for the next report.
3.6, 3.9, 8.8, 16.1
Health and safety of collaborators
GRI 403: Occupational Health and Safety 2018
64
The information is not available but is being worked on for the next report.
3.3, 3.4, 3.9, 8.8, 16.1

Complementary GRI Indicators

GRI Standard
GRI Content
Page
SDG and Goals
GRI: 302: Energy 2016
69
7.2, 7.3, 8.4, 12.2, 13.1
GRI: 302: Energy 2016
69
7.3, 8.4, 12.2, 13.1
GRI: 302: Energy 2016
69
7.3, 8.4, 12.2, 13.1
GRI 303: Water and Effluents 2018
73
12.4
GRI 303: Water and Effluents 2018
73
GRI 305: Emissions 2016
69 y 70
3.9, 12.4, 13.1, 14.3, 15.2
GRI 305: Emissions 2016
69 y 70
3.9, 12.4, 13.1, 14.3, 15.2
GRI 305: Emissions 2016
69 y 70
3.9, 12.4, 13.1, 14.3, 15.2
GRI 305: Emissions 2016
69 y 70
13.1, 14.3, 15.2
GRI 305: Emissions 2016
69 y 70
13.1, 14.3, 15.2
GRI 306: Waste 2020
73
3.9,12.4,12.5
GRI 306: Waste 2020
73
3.9,12.4,12.5
GRI 306: Waste 2020
73
3.9,11.6,12.4,12.5
GRI 306: Waste 2020
73
3.9,11.6,12.4,12.5