We have a flexible and inspiring work environment in which leaders and teams challenge themselves to experiment, learn and empower to create high-impact projects that achieve extraordinary results.
Through the Ficohsa Corporate University (FCU), we develop and deliver di erent courses and programs focused on improving and developing new skills for our sta . As in the last two years, we maintained online training courses, but also returned to face-to-face training programs. In addition, FCU operational processes were consolidated at the regional level to unify standards.
In 2022, the initiative «Developing your Career» was launched, achieving stage one, which aims to develop a group of employees and ensure their growth within our company. It is noted that 26% of the participants obtained internal promotion within the organization.
The retention of our employees during 2022 was 93%, we maintain an arduous commitment to ensure their permanence in our company.
In addition, we are committed to regulatory compliance throughout the region, which is why strategies were developed to strengthen our compliance, achieving training in these topics of 99% (2021) and 98.5% (2022) of our staff of employees.
As a goal 2023, we will implement the first stage of the «Leadership Academy», a continuous development plan that aims to provide tools that strengthen knowledge and skills to team leaders, so that they can actively contribute day to day with the organizational vision of the company. This program was launched in 2022 with the participation of 555 leaders in Honduras, we call it «Empowering your Leadership”.
Total hours invested in training at a regional level in 2022
During 2022, 265,358 hours were invested in training at the regional level, that is +6.3% from the previous year.
The total number of training hours includes all the trainings of Ficohsa University, Schools, Skills Improvement Program, as well as all those that have been implemented in the year outside these programs.
Average training hours per employee
*The average number of hours of training corresponds to the work demographics at the end of the year, to avoid counting several times the same employee who participates in the di erent training programs.
Ficohsa University Programs, Courses and Trainings 2022
At the regional level, some programs are standardized for teams, such as:
Team Building
It was possible to stimulate confidence and boost the spirit of work, promoting communication and integration between di erent areas and team members, enhancing leadership, creativity and improving resistance to change.
Team Building
It was possible to stimulate confidence and boost the spirit of work, promoting communication and integration between di erent areas and team members, enhancing leadership, creativity and improving resistance to change.
Ficohsa Master Class
They allowed to share knowledge to employees from all over the organization in di erent topics which strengthened the competencies and/or skills to better develop their work.
For each country di erent topics were developed that contribute to the professional and personal development of our employees.
Honduras
1. Agencies’ Welfare Program
Module My great self: Focused on emotional agility; it provided techniques to the employees on how to manage their emotions, in a way that allows them to handle diffcult situations.
Module My reflection towards my environment: E ective time management, provided techniques for employees to e ectively manage their time, focused on their personal and work life.
Module Service Experience: Enhance the skills of employees so that they can provide excellent service and allow them to work with di cult customers, providing them with an experience through service.
Module Effective Sales: They worked on techniques and tools with employees that allow them to develop their sales skills, being themselves their first customers to approach their final clients.
2. Certificate of strategy and business management.
3. Programs in Coursera.
4. Credit card migration program.
5. Training program for members of the Ethics Committee.
6. Fundamentals of project management program.
7. Alcance corporate brand development workshop.
8. Leadership Academy: an introductory workshop of this program was launched with the participation of 555 leaders called “Empowering your Leadership”.
Technical training
• New O&T methodologies
• Agility
• Quality
• Control and audit
• Project strategy and evaluation
• Business and commercial
• Office automation
• Integral risk
• Reputational risk
• Financial, credit and market risks
• Technology
• Tax management
Guatemala
- Lego Serious Play Program.
- Training on Remittances, PEP and CPE Clients, and Insolvency Law.
- Risk Management Program.
- Guatemalan Women Leaders Congress.
- Finding our Ikigay Workshop.
- Ideas and Teamwork Workshop.
- Productivity Workshop.
- Talks about Accountability.
- Udemy Platform Trainings.
Nicaragua
1. Customer Service and Relational Sale Program.
2. Leading with Passion Program.
3. Mindfulness.
4. Occupational Safety Program.
5. Specialized Continuous Training Program.
Panamá
1. Changing mindset: Accelerate business generation and results, balancing integration and teamwork.
2. The challenge in the current collection for contracted economies.
3. Risk Management in Financial Institutions Program – Edition 2022.
4. Certificación Internacional Reputational Risk Manager (RRM).
5. International Seminar of Market Risks.
6. Treasury Management.
7. Development of Executive Coaching Program.
8. Excel Program (basic, intermediate, and advanced).
9. Fraud and documents prevention.
10. Educational training: ABC of the stock exchange, fundamental analysis, technical analysis and trading psychology.
11. Training and strengthening of brigaders.
12. Evolve towards the new business model training.
13. IT Risk Framework Course.
14. VII Congress of Corporate Governance under the motto «Trends and innovation».
15. Virtual workshop on LA-FT risk matrices.
Training by Ficohsa Schools 2022
Within our Ficohsa schools we have provided training for employees in the position of agency tellers in Honduras, where their operational and financial skills are strengthened and provides them with tools to enhance their sales and customer service skills.
Soft Skills Improvement Programs
We provide strategic support for the improvement of soft or soft skills of our employees and strengthen their skills.
We pay special attention to the following issues:
• Teamwork
• Leadership
• Assertive communication
• Customer service
• Analytical capacity
• Problem resolution
• Curiosity to learn
• Adaptability and resilience
Hours invested
