3. Client-centric Culture
For Ficohsa Group, its customers are at the heart of its existence. It strives to o er an experience focused on the needs of each of them, addressing di erent needs and expectations. Therefore, it o ers a wide range of increasingly innovative and high-quality products and services to help them achieve their life goals and objectives.
3.1 Service points and digital channels
(GRI 2-29, SASB FN-IN-270a.4, FN-IN-410b.2, FS13)
Ficohsa is always innovating with digital platforms, in addition to continuing to add new physical branches. At the regional level, its oficial social media channels are available to address any questions or queries from its customers.
Interbanca, the Ficohsa App, and the Agile Automatic Response Service (SARA) are the main non-physical service points for account management and/or service contracting.
In Honduras, eight new branches were opened this year in the departments of Bay Islands, Intibucá, Francisco Morazán, Santa Bárbara, Cortés, La Paz, Ocotepeque, and El Paraíso.